A: All login
screens contain “Forgot User ID” links that will send the
information to your registered email address. You will need
to confirm your credentials by answering one of the security
questions that you defined during the setup process. Once
that information is confirmed, the system will send the
email.
A: All primary login screens contain “Forgot Password”
links that will send the information to your registered
email address. You will need to confirm your credentials by
answering one of the security questions that you defined
during the setup process. Once that information is
confirmed, the system will send the email.
A: The system will automatically detect when you attempt to
access the site for the first time without clicking on the
link that has been sent in the activation email. The page
that the system will present to you will include
functionality allowing you to have another activation email
sent to your registered email address.
Q: Will my password ever expire?
A: No. The password that you select to use as part of the
login process will not expire and does not need to be
changed unless you wish to do so.
Q: How do I change my security information after I set it
for the first time?
A: Your security information can be changed at anytime via
the “My Settings” area of the IMS Customer Portal.
Q: How do I validation my user credentials?
A: Every 90 days the system will send an email with a link
that is used to valid your user credentials. This is to
ensure that the intellectual property of IMS Health and its
customers is only accessed by authorized users.
Q: What happens if I do not validate my user credentials
every 90 days?
A: The system will automatically detect when you do not
validate your user credentials and will take you to a
specific page that will allow you to re-send the validation
email to ensure that the site is only accessed by authorized
users.
Q: Does IMS allow concurrent access by the same User ID
from different machines?
A: No. A single User ID may not access the IMS Customer
Portal simultaneously from different machines. The system
will detect such unauthorized access attempts and terminate
the duplicate sessions.
Q: Do I have to enter all of my information every time that
I access the IMS Customer Portal?
A: The system allows users to select “Remember my User ID”
that will automatically populate the User ID field for all
subsequent logins.